Pickup by appointment
Local pickup is free when included in the quote and must be scheduled. ForgeMade 3D does not claim a walk-in storefront or publish pickup hours. The confirmed location and pickup instructions are provided to the customer after the order is ready.
The person collecting an order may be asked for the quote or order number and identifying information. Storage fees or disposal rules for uncollected work, if any, must be stated in the accepted quote.
Local delivery and nationwide shipping
Philadelphia-area delivery is available only when separately quoted. Nationwide shipping may use UPS, USPS, FedEx, or another agreed service. Rates and estimated transit times are confirmed in the quote; shipping is not automatically free at any order value.
Approved business customers may request use of their carrier account. The customer is responsible for accurate destination and account information. Address changes after shipment may incur carrier fees.
Timing and tracking
A production completion estimate is separate from carrier transit time. Tracking is sent when available. Carrier scans and delivery estimates are controlled by the carrier, and a delay after tender does not by itself establish a manufacturing failure.
Damage, loss, and inspection
Inspect the package promptly. Preserve the item, internal packaging, outer carton, label, and photographs if damage or shortage is found. Notify ForgeMade 3D within the period stated in the quote so a carrier claim and manufacturing review can be opened.
Do not discard or alter damaged parts before instructions are given. The available remedy depends on the evidence, carrier rules, declared value, and accepted quote.